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Q: What is Covert Operatives?

A: Covert Operatives is USANetwork.com's affinity program where members are awarded points for interacting on the Covert Affairs Official Website. Members can choose to redeem points for a variety of items that can be used to decorate their virtual room.


Q: Is Covert Operatives free?

A: Yes! All you have to do is sign up for Covert Operatives to get started! We need you to share some basic contact information in order to be entered into the Weekly Challenge prize drawings.


Q: Do I have to enter my Facebook or Twitter information during registration?

A: This is an optional part of the Covert Operatives experience where you can earn points for posting various things on these social networks. You can pick which profiles you'd like to link, or none at all. You are not required to link your Covert Operatives account to any other social networking profiles to participate, but doing so ensures that you will receive points for sharing Covert Affairs and USANetwork.com content with friends via Facebook and Twitter.


Q: How do I earn points?

A: You earn points by completing challenges, which require you to perform specific events such as playing Covert Affairs games or watching Covert Affairs videos. Click here for more information on challenges.


Q: Why didn't I get points after completing a challenge?

A: It can take up to 2 hours for newly earned points to be posted. If you feel there is an issue with your current point total, click here for technical support.


Q: What can I do with the points that I've earned?

A: You can use your points to determine your rank on the leaderboard and you can redeem points for a variety of different items to decorate your virtual room. Just visit your profile page and hit the Buy More Items button within the My Items menu of Your Room.


Q: Do my points expire?

A: No, at this time points earned on Covert Operatives have no expiration date.


Q: What are the official Covert Operatives Terms of Service?

A: Items offered may be changed or discontinued at any time. We may also add or delete ways to win points, change or alter the Covert Operatives program, change or discontinue any rewards, the way you earn points, and the number of points you need to earn rewards. As with any of our online offerings, USANetwork.com reserves the right to suspend or delete your profile if you violate our terms of service, or for any reason in our sole discretion. USANetwork.com also reserves the right to change or delete anyone's point totals in whole or in part, if we believe that points were achieved through hacking or manipulation of our or anyone else's site, or if due to technical malfunctions more or fewer points are awarded for certain activities than intended by USANetwork.com.

Rewards offered by Covert Operatives are for entertainment purposes only and are intended for personal use, and are not to be resold or otherwise commercially exploited. Doing so is grounds for termination of your profile and participation in Covert Operatives. You waive any right to seek monetary value or compensation of any kind from USANetwork.com due to a failure to receive a reward or for any change or deletion of points or your profile by USANetwork.com. The standard USANetwork.com Terms of Service also apply.

Please be mindful that your profile and actions are public and treat others respectfully.


Q: What should I do if I'm having technical difficulties or need customer support?

A: Use our help form to contact technical support.





 
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